Call to reduce water use 

During the last drought, Ventura County Waterworks customers answered the call to conserve water and significantly reduced their water use.  Most have continued to use water-efficient practices and have made conservation a way of life.  Now, as California enters its third year of drought, we are calling on our customers to answer the call again and voluntarily reduce their water use by 15% percent (compare to 2020) to preserve our water supplies and protect our reserves.     

What you need to know 

Although the Ventura County Waterworks District has the capability to produce some of our own water, we also rely on imported water to meet the needs of our customers.  This imported water supply comes from the State Water Project (SWP) and is delivered to our Districts via Metropolitan Water District (MWD) and Calleguas Municipal Water (Calleguas).  Unfortunately, conditions on the State Water Project are unlike anything seen before and its reservoirs are at historically low levels despite recent storms.  Recently, California’s Department of Water Resources (DWR), who oversees the SWP, announced plans to decrease its water deliveries provided through the SWP and declared an initial zero allocation for the start of the year (click here for more information: DWR/SWP-December-Allocation).  In anticipation of this announcement, MWD had already declared a drought emergency for its service areas and called on member agencies dependent on SWP to increase their conservation methods and reduce their use of SWP limited supplies.   

Time to act now 

The recent announcement from DWR means that we need to act now and do our part to reduce our water use and conserve water.  The actions we take now will help preserve our water supplies for the future should drought conditions persists thru 2022.  That is why effective immediately we are asking our customers to help us reach our goal of 15% percent reduction by implementing the following voluntary outdoor watering schedules for all customer classifications except agriculture.   

The voluntary measures we initiate now will reduce the likelihood of implementing mandatory measures in the future.  Additionally, we would like to remind customers of our permanent water conservation measures which include but are not limited to: 

  • No landscape watering during or within forty-eight (48) hours after measurable rainfall. 
  • Limited landscape irrigation is allowed between 4:00 p.m. and 9:00 a.m. 
  • No hardscape washdown such as sidewalks, walkways, driveways, patios, and parking lots except when necessary to protect health and safety. 
  • No outdoor runoff to waste except when necessary to protect health and safety.



Water is a precious resource in the State of California. As a result, water use efficiency is a priority for the State. We encourage our customers to use water wisely and follow these simple water conservation tips.

Indoor Conservation Tips

  • Fix leaks, including leaky toilets
  • Install water saving shower heads and ultra-low flush toilets
  • Take shorter showers, ideally 5 minutes
  • Monitor your water bill
  • Turn off water when brushing teeth or shaving
  • Use dishwashers and washing machines with full loads only

Outdoor Conservation Tips

  • Recycle indoor water to use on plants
  • Refrain from watering your landscape when it rains
  • Use a broom to clean driveways, patios, and sidewalks instead of water from a hose
  • Water your lawn or garden before 9 AM or after 4 PM
  • Use a pool cover to cut down on water evaporation


As of January 1, 2018, the Districts offer a Leak Adjustment Program for residential accounts as a courtesy for customers of Ventura County Waterworks District Nos. 1 (Moorpark), 17 (Bell Canyon), 19 (Somis) and 38 (Lake Sherwood).

This Program is available for customers who experience an indoor water leak or an outdoor irrigation leak. The Program does not include pool leaks or water used to refill a pool. Water leak adjustments are only available once every 12 months and for one cycle bill.

In order to qualify for a review of your application:

  • The water leak must have been repaired within 48 hours
  • The customer must note which bill the request is for (customer must wait until the bill is generated for the time period in question)
  • The leak must have occurred within the past three months to submitting the request
  • Water usage must have exceeded tier 1 water allotment
  • For applicable Districts (Districts 17 & 38), please sign up for our AMI Customer Portal to be considered for an adjustment at: my-vcws.sensus-analytics.com

Please note that any current charges outstanding on the account are still due, and you are required to pay the bill in full to eliminate the possibility of water service interruption.

Review of your request can take from four to six weeks. Upon completion of the review, you will receive a letter regarding the status of your request. Adjustments that do not exceed $10 will be denied. Any adjustment made to your account will be reflected on the water bill issued thereafter. For leak references, review the Ventura County Waterworks Districts Nos. 1, 16, 17, 19 and 38 Rules and Regulations (R&R).