| MISCELLANEOUS FEE SCHEDULE – ADMINISTRATION |
FEE POSTED 2/27/2018 |
DESCRIPTION OF FEE |
| Late Payment Fee |
$10.00 minimum or 10% of delinquent balance |
Upon non-payment of the bill, this late payment fee is calculated and placed on the customer’s bill. |
| After Hours Fee* |
$130.00 |
This fee is charged for emergency/after-hours service if a District employee visits a residence to turn off or turn on water service. |
| Meter Inaccessible Fee / *Re-read Fee |
$20.00 |
This fee is charged to the customer bill when the customer’s meter is inaccessible and/or needs to be re-read.* |
| Meter Removal Fee / *Tampering Fee / *Cut Lock Fee |
$50.00 |
This fee is charged in the event that District staff is required to remove a meter and/or if District property (e.g., a meter) is tampered with or a District lock is cut.* |
| Non-Compliance / *Failure to Respond / Backflow / Notice Fee |
$90.00 |
This fee is charged to the customer bill on staff’s third attempt to notify the customer of non-compliance with either backflow or agricultural certification. For example, for backflow non-compliance, customers are sent two notices by the Environmental Health Division (EHD); the third letter and a door hanger are sent by the District and placed at the service location, for which this fee is charged. The same process would apply for agricultural re-certification non-compliance.* |
| Non-Compliance / *Further Failure to Respond / Backflow / Shut-Off Fee |
$160.00 |
This fee is charged to the customer bill after the customer has not responded after the third notice and staff travels to the site to physically shut off the water.* |
| Returned Check Fee / Non-Sufficient Fund (NSF) Notice |
$25.00 |
This fee is charged to the customer bill 10 days after the check is returned NSF and continued non-payment. The fee covers all administrative system updates to the account. |
| Returned Check Fee / *Pending Shut-Off Notice |
$25.00 |
This fee is charged to the customer when the bill is delinquent from returned check. The fee covers all administrative system updates to the account and physically leaving a door hanger at the service location. |
| Pending Shut-Off Notice Fee (Pending 48 Hour Notice) |
$20.00 |
This fee is charged to the customer bill when their bill is delinquent and staff physically leaves a door hanger at the service location. |
| Shut-Off Notice Fee |
$35.00 |
This fee is charged to the customer bill to cover the process of physically shutting off the water and leaving a second door hanger at the service location per the Rules and Regulations. This occurs only after the bill is delinquent and the customer receives three notices from the District; a first door hanger left at the service location, a notice via IVR (voice recorded message), and a phone call from administrative staff. |
| * The original description of the fee presented to the CAC has been revised based on input from the Citizens Advisory Committees (CACs), all Districts. |
| ONLINE & PHONE PAYMENT FEE SCHEDULE – ADMINISTRATION |
FEE POSTED 10/6/2017 |
DESCRIPTION OF FEE |
| Credit Card Convenience Fee (Online or Phone) |
2.15% of total or minimum of $1.00 |
Customer pays fee to cover costs set by payment processor for credit card or debt card transaction. |
| Electronic Check Fee |
$0.50 |
Fee charged by payment processor to pay with an electronic check. |
| Credit Card Charge-Backs Fee |
$20.00 |
Fee charged by payment processor to cover costs of cancelling a payment. |
| Credits |
$1.75 |
Fee charged by payment processor to cover costs of cancelling a payment. |
| Non-NSF Check Returns Fee |
$1.75 |
Fee charged by payment processor for NSF check returns. |
| NSF Check Returns Fee |
$20.00 |
Fee charged by payment processor for NSF check returns. |
