Shut-Off Payment Plan – Hardship
Alternative payment schedules available to qualifying low-income residential customers.

To qualify you must meet ALL of the following conditions and provide proper documentation:

  1. Certified by primary care provider that discontinuation of water service would be (i) life threatening , or (ii) pose a serious threat to the health and safety of a resident.
  2. Cerify that your household annual income is less than 200 percent of the Federal Poverty Level (FPL)


Certify enrollment in one of the following to demonstrate you are financially unable to pay:

  • CalWORKS
  • CalFresh (Food Stamps)
  • General Assistance (GA/GR)
  • Medi-Cal (Medicaid)
  • Supplemental Security Income (SSI)
  • State Supplementary Payment Program (SSP)
  • California Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)


Upon certification, our team will provide payment options provided the repayment on any remaining outstanding balance occurs within 12 months of the establishment of the payment plan.

Failure to comply with the terms of the payment plan for more than sixty days may result in service fees, and discontinuance of residential water service.


Water is a precious resource in the State of California. As a result, water use efficiency is a priority for the State. We encourage our customers to use water wisely and follow these simple water conservation tips.

Indoor Conservation Tips

  • Fix leaks, including leaky toilets
  • Install water saving shower heads and ultra-low flush toilets
  • Take shorter showers, ideally 5 minutes
  • Monitor your water bill
  • Turn off water when brushing teeth or shaving
  • Use dishwashers and washing machines with full loads only

Outdoor Conservation Tips

  • Recycle indoor water to use on plants
  • Refrain from watering your landscape when it rains
  • Use a broom to clean driveways, patios, and sidewalks instead of water from a hose
  • Water your lawn or garden before 9 AM or after 4 PM
  • Use a pool cover to cut down on water evaporation

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