WATER SERVICE APPEAL FORM

Shut-Off Payment Plan – Hardship
Alternative payment schedules available to qualifying low-income residential customers.

To qualify you must meet ALL of the following conditions and provide proper documentation:

  1. Certified by primary care provider that discontinuation of water service would be (i) life threatening , or (ii) pose a serious threat to the health and safety of a resident.
  2. Certify that your household annual income is less than 200 percent of the Federal Poverty Level (FPL)

Or

Certify enrollment in one of the following to demonstrate you are financially unable to pay:

  • CalWORKS
  • CalFresh (Food Stamps)
  • General Assistance (GA/GR)
  • Medi-Cal (Medicaid)
  • Supplemental Security Income (SSI)
  • State Supplementary Payment Program (SSP)
  • California Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)

3. Willing to enter into an alternative payment schedule/plan with provisions.

 

Upon certification, our team will provide payment options provided the repayment on any remaining outstanding balance occurs within 12 months of the establishment of the payment plan.

Failure to comply with the terms of the payment plan for more than sixty days may result in service fees, and discontinuance of residential water service.

WATER CONSERVATION TIPS

Water is a precious resource in the State of California. As a result, water use efficiency is a priority for the State. We encourage our customers to use water wisely and follow these simple water conservation tips.

Indoor Conservation Tips

  • Fix leaks, including leaky toilets
  • Install water saving shower heads and ultra-low flush toilets
  • Take shorter showers, ideally 5 minutes
  • Monitor your water bill
  • Turn off water when brushing teeth or shaving
  • Use dishwashers and washing machines with full loads only

Outdoor Conservation Tips

  • Recycle indoor water to use on plants
  • Refrain from watering your landscape when it rains
  • Use a broom to clean driveways, patios, and sidewalks instead of water from a hose
  • Water your lawn or garden before 9 AM or after 4 PM
  • Use a pool cover to cut down on water evaporation

RESIDENTIAL LEAK ADJUSTMENT PROGRAM

As of January 1, 2018, the Districts offer a Leak Adjustment Program for residential accounts as a courtesy for customers of Ventura County Waterworks District Nos. 1 (Moorpark), 17 (Bell Canyon), 19 (Somis) and 38 (Lake Sherwood).

This Program is available for customers who experience an indoor water leak or an outdoor irrigation leak. The Program does not include pool leaks or water used to refill a pool. Water leak adjustments are only available once every 12 months and for one cycle bill.

In order to qualify for a review of your application:

  • The water leak must have been repaired within 48 hours
  • The customer must note which bill the request is for (customer must wait until the bill is generated for the time period in question)
  • Water usage must have exceeded tier 1 water allotment
  • For applicable Districts (Districts 17 & 38), please sign up for our AMI Customer Portal to be considered for an adjustment at: my-vcws.sensus-analytics.com
  • Documentation of the repair must accompany the online Request for Residential Leak Adjustment form. Please utilize the “add a photo” feature on the form to submit documentation. Failure to submit documentation could result in your request being denied or delayed.

Please note that any current charges outstanding on the account are still due, and you are required to pay the bill in full to eliminate the possibility of water service interruption.

Review of your request can take from four to six weeks. Upon completion of the review, you will receive a letter regarding the status of your request. Adjustments that do not exceed $10 will be denied. Any adjustment made to your account will be reflected on the water bill issued thereafter. For leak references, see Rule 1-H-27 and 1-H27a of the Ventura County Waterworks Districts Nos. 1, 16, 17, 19 and 38 Rules and Regulations (R&R).

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